Terms of Service

1. The agreement

These Terms govern the use of SlabBoard, the software provided by SlabBoard ("SlabBoard", "we", "us"), by the shop that subscribes to it (the "Shop", "you") and by the people the Shop gives access to (its office staff, sales people, templaters, installers and shop crew). By signing an order form or quote, or by using SlabBoard, the Shop accepts these Terms. The person accepting confirms they are authorized to bind the Shop.

The Privacy Policy and the Data Processing Agreement are part of these Terms. If an order form signed by both sides says something different, the order form wins for that Shop.

2. The service

SlabBoard is a web application for running a countertop shop: leads, quotes with e-signature, templating, slab inventory, shop production, scheduling, installs, invoices and payment tracking, a field app for crews, and single-purpose links the Shop sends to its customers. Features available to the Shop depend on the plan in its order form. We may improve and change features over time; we will not remove a core feature the Shop relies on without reasonable notice.

Measurements, material estimates, AI takeoffs, translations and slab layouts are tools that help the Shop work faster; they are not a substitute for the Shop's own checks. The Shop remains responsible for verifying measurements and cut plans before fabrication, and for the prices, contracts and warranties it gives its customers. Silica program records help the Shop keep its paperwork; they are not legal or safety advice, and the Shop remains responsible for complying with OSHA and other rules.

3. Accounts and acceptable use

• The Shop decides who gets access and with which role, and is responsible for everything done under its accounts. Keep passwords private and tell us at once about any unauthorized use.
• Do not use SlabBoard to break the law, to store data you have no right to hold, to send spam, or to probe, overload or break the service or other shops' data.
• Do not copy, resell, reverse engineer or build a competing product from SlabBoard, and do not remove its notices.

We may suspend access that puts the service, other shops or their data at risk, telling the Shop why as soon as we reasonably can.

4. The Shop's data

Everything the Shop and its users put into SlabBoard (customer records, quotes, photos, templating files, invoices, check images and the rest, the "Shop Data") belongs to the Shop. We use Shop Data only to provide, secure and support SlabBoard for the Shop, as described in the Data Processing Agreement. We never sell it and never use it to advertise.

The Shop is responsible for having the right to collect and share the Shop Data with us, including any notices or consents required from its customers and employees.

We may use aggregated information that does not identify the Shop or any person (for example, how often a feature is used) to run and improve SlabBoard.

5. Messages and e-signatures

When the Shop sends text messages or e-mails to its customers or crews through SlabBoard, the Shop is the sender. The Shop is responsible for having the consent the law requires, including under the Telephone Consumer Protection Act, and for honoring opt-outs. Reminders sent through SlabBoard tell the customer they can reply STOP to opt out.

Quotes, layouts and change orders signed through SlabBoard are agreements between the Shop and its customer. SlabBoard records who signed, when and from where, but is not a party to those agreements.

6. Online payments through Stripe

Payment processing services for shops on SlabBoard are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By agreeing to these Terms or continuing to operate as a shop on SlabBoard, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of SlabBoard enabling payment processing services through Stripe, you agree to provide SlabBoard accurate and complete information about you and your business, and you authorize SlabBoard to share it and transaction information related to your use of the payment processing services provided by Stripe.

Customers' payments are made directly to the Shop's own Stripe account; SlabBoard never holds the Shop's funds. The Shop is the seller of record and handles its refunds and disputes. For each online payment, Stripe deducts its own processing fees and a SlabBoard platform fee of 0.5% of the payment, unless the Shop's order form sets a different fee. We will give at least 30 days' notice before changing the platform fee.

7. Subscription and billing

• SlabBoard is billed as a subscription, monthly or annually, at the price in the Shop's order form or quote. The price covers the whole shop: there are no per-user fees. Fees are in U.S. dollars and do not include taxes, which are added where the law requires.
• Subscriptions renew automatically for the same period until cancelled. We will give at least 30 days' notice of any price change, which applies from the next renewal.
• If a payment is more than 15 days late, we may suspend access after written notice. Shop Data is not deleted during a suspension.

8. Cancellation and your data afterwards

The Shop can cancel at any time; access continues until the end of the period already paid, and fees already paid are not refunded, except where the law requires. We may end the agreement with 30 days' notice, or at once if the Shop materially breaches these Terms and does not fix it within 15 days of notice.

After the subscription ends, the Shop has 30 days to export its data (PDFs and exports are available in the product, and we will help on request). After those 30 days we delete the Shop Data from SlabBoard, and any copies in backups are erased within 90 days. The Shop remains responsible for keeping any records the law requires it to keep.

9. Intellectual property

SlabBoard, its software, design, documentation and brand belong to SlabBoard and its licensors. The Shop receives a limited, non-exclusive, non-transferable right to use SlabBoard during its subscription. Suggestions the Shop sends us may be used freely to improve SlabBoard.

10. Confidentiality and security

Each side keeps the other's non-public information confidential and uses it only for this agreement. We protect Shop Data with administrative, technical and physical safeguards described in the Data Processing Agreement, and we will notify the Shop of a security incident affecting its data as that agreement provides.

11. Availability and support

We work to keep SlabBoard available and fast, but we do not promise it will be uninterrupted or error-free. Planned maintenance is done outside U.S. business hours when possible. Support is available at [email protected].

12. Warranties

SlabBoard is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of liability

To the fullest extent the law allows: neither side is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue, including the cost of remade or wasted material; and each side's total liability arising from this agreement is limited to the fees the Shop paid SlabBoard in the 12 months before the event giving rise to the claim. These limits do not apply to the Shop's payment obligations, to a party's indemnity obligations, or to liability that cannot be limited by law.

14. Indemnity

The Shop will defend and indemnify SlabBoard against third-party claims arising from the Shop Data, the messages the Shop sends, or the Shop's use of SlabBoard in breach of these Terms or the law. SlabBoard will defend and indemnify the Shop against third-party claims that SlabBoard's software, used as permitted, infringes their intellectual property rights.

15. Law and disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules. Any dispute will be brought only in the state or federal courts located in Massachusetts, and both sides consent to their jurisdiction.

16. Changes and notices

We may update these Terms; for material changes we will give shops at least 30 days' notice by e-mail or in the product. Continuing to use SlabBoard after the change takes effect means accepting it. Legal notices to us go to [email protected].

If a provision is found unenforceable, the rest remains in effect. The Shop may not assign this agreement without our consent, except to a successor of its business. Neither side is responsible for delays caused by events beyond its reasonable control.